Refund & Return Policy
We want you to be confident buying from Trumbote. Here's exactly how returns, replacements and refunds work.
Return Window
Raise a return request within this window to be eligible.
If you're not satisfied with your purchase, you can request a return within 7 days of the delivery date. To be eligible, the product must be unused, in its original condition, and in the original packaging with all accessories, manuals and freebies included.
Eligible for Return
- Item arrived damaged, defective, or not working as expected
- Wrong item or wrong specification was delivered
- Item is unused, unopened or in resellable condition and you've simply changed your mind
Not Eligible for Return
- Products damaged due to misuse, mishandling or unauthorised repair after delivery
- Items returned without original packaging, accessories, or invoice
- Requests raised after the 7-day return window has closed
How Refunds Work
Email sales@voltiqcom.com or call us with your order number and reason for return, ideally with photos if the product arrived damaged or defective. Once approved, we'll arrange a pickup or share a return address. After the returned item reaches us and passes inspection, your refund is initiated within 5–7 business days to your original payment method (or via UPI/bank transfer for cash-on-delivery orders). Depending on your bank, it can take a few additional days to reflect in your account.
For orders cancelled before dispatch, the full amount is refunded with no deductions. Orders cancelled after dispatch are handled as a standard return once the item is received back.
Replacements
If your product arrives damaged, defective, or incorrect, report it within 48 hours of delivery and we'll arrange a free replacement instead of a refund, subject to stock availability. If a replacement isn't available, a full refund will be issued.
Need to start a return?
Reach out directly — we're glad to help.